Shipping and Delivery
All orders are sent from Australia and we ship worldwide. All prices are listed in Australian dollars.
Orders are dispatched within 2 working days of your order being placed. Orders are shipped to the address provided at checkout and we will notify you when your parcel has been dispatched. Shipping delivery time frames are from the date your item is dispatched (not the date you placed the order).
All Australian orders are sent via regular Parcel Post flat rate satchels so the more you buy the more you save on postage.
Tracking is automatically included and can take up to 5-7 days for delivery from the date your order is dispatched. We will notify you when your order has been sent.
Small flat rate satchel (1-2 products): $10
Medium flat rate satchel (3-4 products): $13
Large flat rate satchel (5-6 products): $16
International orders can be shipped via either Economy Air (no tracking) or Standard Air (with tracking). Please choose your preferred shipping option at checkout. Shipping costs are calculated at checkout and vary based on your location and order weight, unfortunately shipping from Australia is quite expensive, shipping costs are listed in Australian dollars so will most likely be cheaper once converted into your currency.
Most international orders take approximately 7-20 working days for delivery from the date your order is dispatched. Some countries may take a bit longer. We will notify you when your order has been shipped.
Should your parcel be taking a bit longer than expected to arrive and you did not choose to have your parcel sent with tracking, unfortunately we are unable to obtain any information as to why your parcel is held up or it's current location. Sometimes items get held up in Customs which is beyond our control and can delay the delivery of your order. Your patience in this instance is appreciated.
REFUND & CANCELLATION POLICY
You may cancel your order for a full refund if your order has not yet been shipped. Once your order has been shipped no refund can be issued. We cannot accept returns for our products as are they are a personal care item.